FAQ

Welcome to the Zephyr Craftsman FAQ page! Here, you'll find answers to common questions regarding our products, ordering process, shipping, and more. If you don't see your question listed, feel free to reach out to us at info@zephyrcraftsman.com.

General Questions

How can I contact Zephyr Craftsman?

You can reach our customer support team by emailing info@zephyrcraftsman.com. We’re happy to assist you with any inquiries.

Ordering

Can I change or cancel my order?

We process orders quickly, so any modifications or cancellations must be requested within 12 hours of placing your order. After this period, changes cannot be made, but you may return the item for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.

Shipping

Do you ship worldwide?

Yes, we offer worldwide shipping!

When will my order be processed?

Orders are processed Monday through Friday within 1-3 business days of purchase. Processing times may be extended during holidays or sales events.

How long will it take to receive my order?

  • United States: Delivery within 7 days
  • Worldwide: Guaranteed delivery within 2 weeks, depending on location

What if I don’t receive my order?

If your order has not arrived within 30 days of shipping, you are eligible for a full refund. Please contact us at info@zephyrcraftsman.com for assistance.

Will I be charged customs and taxes?

Our prices do not include taxes or import duties. Depending on your country, your local customs office may apply additional fees upon delivery. These charges are the buyer's responsibility. Please check with your local customs authorities for more details.

Returns & Refunds

How do I return an item?

To initiate a return, please email us at info@zephyrcraftsman.com with your order details, and our team will guide you through the process.

What if the item I received is defective, incorrect, or damaged?

If you receive a defective, incorrect, or damaged item, contact us immediately at info@zephyrcraftsman.com with your order number, photos of the issue, and any relevant details. We will resolve your case as quickly as possible.

When will I receive my refund?

Refunds are processed back to your original payment method within 7–10 business days of approving the return or cancellation. If you haven’t received your refund within this timeframe, please check with your bank or payment provider.

For any additional questions or assistance, feel free to contact us at info@zephyrcraftsman.com. We’re here to help!

📧 Email: info@zephyrcraftsman.com
🌐 Website: www.zephyrcraftsman.com